SCTE - ISBE
Digital transformation of SCTE’s 15 year old legacy system on a serverless infrastructure
SCTE-ISBE modernized digital platform
SCTE - IBSE
SCTE·ISBE is the leader in standards development for the cable industry. The organization provides standards and certifications across related areas of expertise. It also serves as a outlet for networking, learning, and sharing industry expertise. In addition to documentation and educational tools, SCTE hosts Cabletech EXPO, a premier annual event for both members and non-members.
Context
As a non-profit entity whose board includes companies like Comcast and Charter Communications, the client was under constant pressure to deliver maximum value from the products and services it offers. Several prior attempts to automate core business functions and move them to the cloud had failed. The client had a strong in-house IT team but no authoritative plan for the future, and was rapidly losing ground to competitors due to the accrual of technical debt.
SCTE-ISBE platform analytics dashboard
Re-imagining SCTE from the core up.
Complexities and skepticism
Due to both the complexity of the data manipulation required and the aging nature of its satellite systems, SCTE needed a game changer. Because previous efforts had failed, the client was well behind schedule and was understandably skeptical of new partners.
SCTE member-performance experience
Foot in the door
The client elected to begin with a project that was somewhat narrow in scope, but which required advanced calculation and algorithm development capabilities.
These skills would be critical to the successful realization of its new online presence, so they made a logical place to start. We first worked with the client to create a completely new product – a web application that leveraged member activity, certification, and learning to provide them with a personal performance dashboard.
We then helped the SCTE team to establish the raw formulas used to determine personal progress and performance against the average individual in their particular skill set. The dashboard we developed also identified areas which may need improvement, informed users how they used their career development time, and offered LMS coursework available for purchase that intended to help the user.
These skills would be critical to the successful realization of its new online presence, so they made a logical place to start. We first worked with the client to create a completely new product – a web application that leveraged member activity, certification, and learning to provide them with a personal performance dashboard.
We then helped the SCTE team to establish the raw formulas used to determine personal progress and performance against the average individual in their particular skill set. The dashboard we developed also identified areas which may need improvement, informed users how they used their career development time, and offered LMS coursework available for purchase that intended to help the user.
SCTE connected platform ecosystem
This broader initiative was intended to yield a dramatic change in the efficiency and perceived value of the client's business processes.
Its scope included a complete overhaul of user interface for the client's key products, and collaborating with the client's internal teams to create refined user experiences for all of its member touchpoints.
These various applications and website consoles had to be capable of sharing infrastructure, source code, and API endpoints to the fullest extent possible, but traditional approaches to data storage, computation, and integration simply weren't up to the task.
Its scope included a complete overhaul of user interface for the client's key products, and collaborating with the client's internal teams to create refined user experiences for all of its member touchpoints.
These various applications and website consoles had to be capable of sharing infrastructure, source code, and API endpoints to the fullest extent possible, but traditional approaches to data storage, computation, and integration simply weren't up to the task.
A complete ecosystem
The most complicated and resource intensive project was the client's new website. Interface limitations, third party dependencies, unstable API resources, and corrupted data were just a few of the symptoms of technical debt that constantly required attention.
The Society's legacy web presence encompassed an LMS, web store, private study programs for corporate partners, video on demand, downloadable documentation, a resource library, a community of member chapters, personalized calendars, calculation tools, and numerous other features cobbled together from aging or incomplete third party systems. SCTE.org was in dire need of a reinvention to increase user engagement, dramatically reduce cost of ownership, and centralize business-critical online functions.
These skills would be critical to the successful realization of its new online presence, so they made a logical place to start. We first worked with the client to create a completely new product – a web application that leveraged member activity, certification, and learning to provide them with a personal performance dashboard.
These skills would be critical to the successful realization of its new online presence, so they made a logical place to start. We first worked with the client to create a completely new product – a web application that leveraged member activity, certification, and learning to provide them with a personal performance dashboard.
Responsive SCTE member experience
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